Compliance
Compliance and legal hub
One place to find our legal documents, policies and how we handle data, disputes and accessibility.
This page is a hub for Doman Digital's client-facing legal and compliance documents. Each document is separate; use the summaries below to find the one you need, then follow the link for the full text. We keep our terms clear so you know what to expect when you use our site, contact us, or become a client.
Document summaries
Privacy Notice
How we collect, use and protect your personal data under UK GDPR. We explain what data we collect, our lawful bases, retention, your rights (access, correction, deletion, complaint to the ICO), and how to contact us for data protection requests. We do not sell your data. Full details in the Privacy Notice.
Cookie Policy
What cookies and similar technologies we use (essential, preferences, analytics), a detailed cookie table, our PECR-aligned consent model, and how you can change your preferences at any time. No advertising cookies. See the Cookie Policy.
Terms of Use
The rules for using this website: permitted and prohibited use, intellectual property, no-reliance and disclaimers, limitation of liability, and governing law. These apply to site use only; client engagements are governed by Service Terms and your signed agreement. Full text in the Terms of Use.
Acceptable Use Policy
Rules for using our website and, where we link to it, our client portal. Covers prohibited activities (e.g. hacking, scraping, abuse), content standards, reporting misuse, and consequences of breach. See the Acceptable Use Policy.
Service Terms
When you become a client, the Service Terms apply. They cover scope, deliverables, payment, timelines, reviews and sign-off, care plans, and suspension/termination. Read the Service Terms before signing a project agreement.
Refunds & Cancellations
When refunds apply, how cancellations work, and what happens if a project stops partway. Covers B2B engagements, upfront products, core builds, care plans and consumer rights where relevant. Full rules in Refunds & Cancellations.
Complaints and Legal Notices
How to raise a complaint, our response times (acknowledge within 2 business days, respond within 10), escalation path, and where to send formal legal correspondence. Also covers data protection complaints and professional conduct. See Complaints and Legal Notices.
Accessibility Statement
Our commitment to accessibility, the standards we aim for (WCAG 2.2 Level AA where practical), known limitations, and how to request accessible alternatives or report issues. Full Accessibility Statement.
Security Statement
How we protect your data and our systems: access control, data protection, monitoring, incident response, and client responsibilities. See the Security Statement.
Subprocessors & Tools
Categories and examples of service providers we use (hosting, DNS, email, scheduling, analytics). Updated when we add or change providers. For a named list for procurement, contact us. See Subprocessors & Tools.
Referral Programme Terms
Eligibility, qualifying work (£2,000+ ex VAT website builds), reward structure (£250 for referrer, £250 off for referred client), exclusions, timing and delivery, anti-abuse, tax responsibility and governing law. Full terms on the Referral programme page.
Environmental Policy
Our commitment to considering environmental impact: how we operate (remote work, tools, travel, procurement), periodic review, and contact for questions. See the Environmental Policy.
Modern Slavery Statement
Our position on modern slavery and human trafficking, our approach to risk (supply chain, subcontractors, recruitment), expectations of suppliers, and review process. Proportionate to a small UK digital agency. Full Modern Slavery Statement.
Contact and escalation
General enquiries: hello@domandigital.co.uk. Legal notices and complaints: legal@domandigital.co.uk. Data protection and privacy requests: Data@domandigital.co.uk. For the complaints process, see our Complaints and Legal Notices. To request a policy in another format, contact us at hello@domandigital.co.uk. For general enquiries or to start a project, see our Contact page.