Complaints
Complaints policy
If something's not right, we want to fix it. Here's how to raise a concern.
Doman Digital (domandigital.co.uk)
Version 1.0 • Last updated 5 January 2026
Doman Digital is a trading name of Infinity Domain Solutions Ltd (Company No. 11322252, registered in England and Wales).
ICO registration number: ZC080929.
Registered office: 37 Lombard Street, 6th Floor, London, England, EC3V 9BQ.
Trading address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW.
Contact: hello@domandigital.co.uk • 0161 524 9098 (legal notices: legal@domandigital.co.uk).
1. How to raise a complaint
Email legal@domandigital.co.uk with: your name, business name, project name, what happened, and what outcome you want.
2. Our process and timescales
- Acknowledgement: within 2 business days.
- Investigation and response: within 10 business days (or we will explain why more time is needed).
- Escalation: if unresolved, we will offer a senior review and propose next steps.
3. What we consider a complaint
Service delivery concerns, quality issues, communication failures, or billing disputes.
Matters outside our control (e.g., third-party outages) may not be treated as a service complaint but we will still help where we can.
4. Professional conduct
We will treat you fairly and respectfully. We expect the same in return. Abusive behaviour may result in communication being restricted to email.