Refunds & Cancellations

1. Business-to-business services

Most of our work is delivered to businesses. For B2B engagements, refunds are not typically available once work has started, because time and delivery capacity are reserved and work begins immediately.

2. Upfront products (Audit)

• Audits are paid in full upfront and are non-refundable once delivery has started.
• Audit credit-back: if you proceed with a Doman Digital website build within 60 days of receiving your audit, the audit fee is credited against the project price. To claim, reference your audit invoice number when accepting the build proposal.
• If we cannot deliver due to our fault, we will either reschedule or provide an appropriate partial or full refund.

3. Core website builds (30/30/40)

• The first 30% is due on signature. It secures booking and covers initial strategy and scoping; it is non-refundable once work begins.
• If you cancel after work has started, you must pay for work completed to date. Any prepaid amount will be offset against that value.
• The second 30% is due when production starts, and the final 40% is due before launch and handover.

4. Ongoing plans (Infinity Domain Solutions Ltd)

Ongoing hosting, monitoring, and monthly improvements are provided through Infinity Domain Solutions Ltd, see the managed plans page. Its own refund and cancellation terms apply to those services.

• Managed plans are billed upfront monthly or annually.
• Cancellation stops renewal at the next billing cycle unless otherwise agreed in writing.
• Refunds for unused time are not provided unless the service is not delivered.

5. Third-party costs

Third-party costs (e.g., domains, paid plugins, third-party services) are non-refundable once purchased.

6. If you are a consumer

If you are acting as a consumer, consumer cancellation rights may apply. If you request that work begins within any statutory cancellation period, you may be asked to confirm that you want delivery to start immediately and acknowledge that your right to cancel may be affected for digital services already delivered.

7. How to cancel

To cancel, email hello@domandigital.co.uk with your project name, domain, and instruction to cancel. For legal notices: legal@domandigital.co.uk.